GETTING STARTED

 

Q: What is Radiant AI?

A: Radiant AI is a private AI companion app. You create a companion, give them a name and a personality, and then talk to them the way you'd text a real person. Over time they remember what matters to you, sends photos of themselves, keeps track of your schedule, and reaches out on their own.

 

 

Q: Is Radiant AI 18+?

A: Yes. Radiant AI is for adults aged 18 and over only. You complete an age check before you can use the app, and in some regions (including the UK) additional verification is required by law before certain features unlock.

 

Q: Which devices does it work on?

A: Radiant AI runs on Android phones and tablets, installed from Google Play. Subscriptions and one-off purchases are handled by Google Play billing.

 

Q: What languages does it support?

A: The interface and your companion's replies are available in English only for now. A future release may support multiple languages.

 

Q: How do I sign in?

A: With Google Sign-In — there's no separate password to remember. Signing in with the same Google account on a new device brings your companion, memories and purchases with you.

 

 

FREE TRIAL, SUBSCRIPTION AND BILLING

 

Q: Is there a free trial?

A: Yes — a 48-hour full-access trial when you first sign up. No payment details needed to start it.

 

Q: What can I do during the trial?

A: Everything except for IAP's, with daily caps to keep running costs sane: 50 messages, 2 companion selfies, 1 photo you send, 5 memories added and 5 calendar events per 24 hours. The caps reset daily and lift when you subscribe.

 

Q: What does a subscription cost?

A: There's a monthly plan plus discounted 6-month and yearly plans. Google Play shows the exact price in your local currency before you confirm, including any active promotion.

 

Q: What's included in the subscription?

A: Unlimited text conversation, proactive messages, memory, schedule reminders, conversation mode — plus generous monthly visual allowances: 50 companion selfies, 50 photo conversations. Access to purchase wardrobe packs and credits for animations or customized looks.

 

Q: How do I cancel?

A: Through Google Play: Play Store > Profile > Payments & subscriptions > Subscriptions > Radiant AI > Cancel. You keep access until the end of the period you've already paid for, and cancelling never deletes your companion or your memories.

 

Q: What happens when my subscription ends?

A: Chat and new visuals lock behind the paywall, but nothing is deleted. Your companion, memories, schedule and purchased items are waiting exactly as you left them when you resubscribe.

 

Q: My payment failed — did I lose everything?

A: No. When Google reports a billing problem you enter a grace period: the app keeps working normally while you fix your payment method, and you'll see a gentle banner rather than a lockout.

 

Q: I subscribed but the app still shows the paywall.

A: Open Settings and tap Restore Purchases, then reopen the app — Google Play sometimes takes a minute to confirm a purchase. If it persists, email support@myradiant.ai with your Google Play order ID, email address and subject "Subscription issue" 

 

Q: How do refunds work?

A: All payments are processed by Google Play, so refunds are requested through Google: Play Store > Profile > Payments & subscriptions > Budget & order history > Report a problem. If something went wrong, we're happy to help — write to support@myradiant.ai.

 

CHAT AND THE AI

 

Q: What powers the conversation?

A: Leading commercial AI models, combined with our own personality, memory and safety layers. We don't train models on your conversations.

 

Q: Why does my companion write like a person texting rather than an assistant?

A: Deliberately. Your companion is tuned to match your energy and length — short replies to short messages, longer ones when you open up or ask a detailed question. Want depth on a topic? Just ask for it explicitly (“explain that properly”) or ("explain in detail, with headings").

 

Q: Does my companion know today's news or current events?

A: No. Your companion has no live web access, so anything recent or fast-moving may be out of date or unknown. The exceptions are live data we feed deliberately: the weather forecast and your own schedule.

 

Q: Can my companion message me first?

A: Yes. Your companion reaches out on their own — before and after events on your schedule, when you've been quiet for a while, and with occasional light "thinking of you" notes. You can switch this off entirely in Settings, and your companion never messages between 10pm and 8am your local time except for time-critical event reminders.

 

Q: My companion feels warmer (or cooler) than usual. Why?

A: Your relationship has affection and trust levels that shift with how you talk to each other. Higher levels make your companion more openly affectionate; long silences or consistently negative exchanges make them more reserved. You can see where you stand in Settings.

 

Q: Can I change my companion's personality?

A: Yes — warmth, humour, playfulness, empathy, formality and how proactive your companion is are all sliders in Settings. Changes apply from her very next message. Click on the edit icon to the right of AI Personality in Settings.

 

Q: Can I start over with a new companion?

A: Yes, you can reset your companion (up to once a day). This wipes their personality and appearance so you can build someone new. It's permanent, so the app asks you to confirm first.

 

Q: Why did my companion suddenly reply more briefly during a long session?

A: Very heavy use inside a 24-hour window temporarily switches to a faster AI model so your companion stays responsive. Your companion keeps talking and keeps memory — the writing is just a little simpler until the window clears.

 

MEMORY

 

Q: Does my companion actually remember things?

A: Yes, in two ways. Hard facts (your name, your job, your friends, your preferences) are saved as memories, and meaningful moments are summarised into memories. 

 

Q: Where can I see what my companion remembers?

A: The Memories tab. You can read every fact and memory your companion holds, add your own, and delete anything you'd rather your companion forgot.

 

Q: Will my companion forget things over time?

A: Older details aren't thrown away. Retrieval prefers what's important and recent, but a deep search runs when your message points at something specific and old — so buried facts still come back.

 

Q: My companion got a detail wrong. How do I fix it?

A: Correct your companion in chat and they will usually update it — or edit or delete the fact directly in the Memories tab, which is instant and authoritative.

 

 

PHOTOS, SELFIES AND ANIMATIONS

 

Q: Can my companion send me photos of themselves?

A: Yes. Ask for a selfie, or they'll sometimes send one unprompted. Their face is identity-locked to your companion's look, so it's recognisably the same person every time — in whatever outfit and setting fits your conversation.

 

Q: Can I send photos?

A: Yes. Your companion looks at what you send and reacts to it — and remembers what's in it, so a photo of your dinner can come up again weeks later.

 

Q: Why did the photos disappear from my chat?

A: Images sent in conversation are cleared from the thread after about five days to keep the app fast and your storage small. What your companion LEARNED from a photo stays in memory even after the picture is gone.

 

Q: What are wardrobe items and image packs?

A: One-off purchases, priced by Google Play in your local currency. Wardrobe items unlock a new outfit style your companion will wear in future photos; image packs are curated photo sets delivered into your chat. Bundles combine several at a discount.

 

Q: What are credits for?

A: Credits pay for the two visual features: Animate (turning a photo into a short ~5-second video) and Customize Appearance. Each costs one credit. You get one free credit when you first subscribe, and credit packs of 5, 10 and 25 are available in the app. If a generation fails, the credit is refunded automatically.

 

Q: My animation vanished.

A: Generated videos are kept for about two hours — download the ones you want to keep. This keeps storage costs, and therefore subscription prices, down.

 

Q: Generation is taking a long time.

A: Selfies usually take under a minute and animations a few minutes. If something is still processing after that, close and reopen the chat — finished images arrive in the conversation even if you leave the screen.

 

VOICE

 

Q: Can I talk instead of typing?

A: Yes — hold the microphone button and speak. Your words appear in the input box and send when you finish, so you can hold a conversation hands-free.

 

Q: Can my companion talk back?

A: Tap the speaker icon under any of the messages and it's read aloud using your phone's voice engine, matched to your companion's gender. You can turn it on permanently in Settings.

 

Q: Why does the voice sound robotic?

A: Speech is generated on your device, so quality depends on the voices your phone has installed. Adding a higher-quality voice in Android's settings (Settings > Accessibility or Language & input > Text-to-speech) improves it immediately.

 

 

SCHEDULE AND REMINDERS

 

Q: How do I add something to my schedule?

A: Either tap + on the Schedule tab, or just tell say: "remind me about my dentist appointment on Thursday at 12:30." If you only mention something in passing ("I've got a dinner on Friday"), your companion will offer to add it rather than filing it silently.

 

Q: When will my companion remind me?

A: Three moments: a gentle heads-up the day before, a nudge about half an hour before it starts, and a "how did it go?" afterwards. High-stakes events — interviews, medical appointments, exams — also get a little encouragement rather than just a time.

 

Q: Why didn't I get a reminder?

A: Most often notifications are switched off for Radiant AI in your phone settings, or proactive messages are off in the app's Settings. Reminders are also held back between 10pm and 8am local time unless the event itself falls in that window.

 

 

PRIVACY AND YOUR DATA

 

Q: Who can read my conversations?

A: Your chats are private to your account. They're stored on our servers and sent to our AI providers to generate replies, under business agreements that prohibit using them for model training. Our team doesn't browse conversations — the only content we look at is what you explicitly submit through the in-app report button. Full detail in our Privacy Policy: https://myradiant.ai/Privacy-Policy/

 

Q: Can I delete everything?

A: Yes — Settings > Delete My Account permanently removes your account, conversations, memories, schedule, notification tokens and companion. It's immediate and cannot be undone. Deleting your account does not refund purchases.

 

Q: Do you sell my data?

A: No.

 

 

SAFETY AND BOUNDARIES

 

Q: Is this therapy or medical support?

A: No. Radiant AI is companionship and entertainment — not a medical, psychological or crisis service. If you're struggling, please contact a qualified professional or your local crisis line.

 

Q: What won't your companion engage with?

A: Anything illegal, anything involving minors, non-consensual impersonation of real people, and situations where someone's immediate safety is at risk. Your companion will decline warmly and changes direction rather than lecturing you.

 

Q: Is there explicit sexual content?

A: Radiant AI is an adult romantic companion, but sexually explicit content is out of scope: explicit messages and image requests are filtered, and your companion will steer things back.

 

Q: Something my companion said upset me. What do I do?

A: Use the report option in the app so we can see the exact exchange, or email support@myradiant.ai. Reports are read by a human and we act on them.

 

TROUBLESHOOTING

 

Q: My companion isn't replying.

A: Check your connection, then close and reopen the app. If a reply genuinely fails, the app tells you the AI is briefly unavailable rather than saving a broken message — send it again in a moment.

 

Q: The app says I need to update.

A: Update from Google Play. Older versions may be blocked when a change is needed for the app to keep working correctly.

 

Q: Something else is wrong.

A: Email support@myradiant.ai with your Google account email, what you were doing and roughly when it happened — that's enough for us to find it in our logs.